Frequently Asked Questions
Everything you need to know about your Urth electronics and gear.
What is the standard shipping time for international orders?
International shipping typically takes 7-14 business days depending on your location and customs processing speeds. You will receive a tracking number via email as soon as your order leaves our warehouse.
Do Urth products come with a manufacturer's warranty?
Yes, all Urth electronic devices and accessories are covered by a 12-month limited warranty against manufacturing defects to ensure your gear performs at its best.
What is your return policy for opened electronics?
We offer a 30-day return window. For electronics, the item must be in its original packaging with all cables and manuals included. A small restocking fee may apply if the factory seal is broken.
Are your charging cables and adapters certified for safety?
Absolutely. All Urth power accessories are CE, FCC, and RoHS certified, featuring built-in surge protection and temperature control to keep your devices safe.
How can I track my package once it has shipped?
Once your order is processed, you will receive a shipping confirmation email containing a direct link to our tracking portal where you can monitor your delivery in real-time.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.